Line of Service Internal Firm Services Industry/Sector Media and Entertainment Specialism IFS - Brand & Communications Management Level Manager Job Description & Summary Strategic Account Management is one of the pillars of PwC's Business Development Department. This role is a permanent role in a dynamic and multifaceted Department focused on driving business development discipline through our robust PwC account management framework. The role heavily focuses on relationship development and the identification of revenue growth opportunities working with our designated account teams. As an experienced Account Manager, you will be responsible for working across a number of the Firm’s large client accounts. You will collaborate closely with client facing account teams, service line and sector teams. Within the role you will be expected to collaborate, share ideas, and innovate to deliver client-focused business development solutions to the teams you support. You will work alongside colleagues across the broader Clients & Markets Department, including salesforce, marketing, events, strategic communications, and social media to provide an integrated sales and market service. While your primary focus will be on business development, a comprehensive understanding of the interconnection between sales and marketing is essential. You will leverage your expertise in account management, pursuit, and business development to build trusted relationships with partners and senior stakeholders across all Lines of Service and sectors at PwC Ireland. Additionally, you will connect and liaise with the broader PwC Global network to benefit your account and sectors and the wider business development department. You will drive robust sales measurement through our CRM system, assist account drivers in managing pipelines, and help the Head of Business Development establish a consistent approach to business development revenue and enablement program reporting. Responsibilities include but are not limited to:
- Working with Relationship Partners across service lines to drive best practice account management implementation and ongoing account management.
- Driving the process of best practice annual account and revenue planning on your designated accounts including the co-development of the account growth strategy.
- Develop a deep understanding of your accounts and sector (s) to ensure the PwC client facing team s are bringing the best of PwC globally to the local market.
- Develop and build client relationships through managing procurement relationships including regular engagement, monthly reporting on activity and spending, positioning PwC as a trusted advisor and partner.
- You will bring robust structure and business development ideation to your account team, including co-chairing and facilitating ongoing account meetings, supporting opportunity pipeline management and driving revenue growth through incorporating the Firm’s enablement programs into accounts.
- Manage and facilitate client feedback, driving a culture of gathering feedback through our Client Experience program.
- You will support the ongoing management of a small number of critical pursuits across account teams.
- Connect the account team internally and with PwC network subject matter experts.
- Proactively bring insights, thought leadership and propositions to the account team.
- Act as a Salesforce champion and advocate for its effective use, highlighting benefits and support account managers with advice and assistance on best practices.
- Collaboration with wider Clients & Markets team on events, marketing and key strategic sales campaigns.
Eligibility / Qualification Required:
Experience and Skills:
- A minimum of 5 yrs experience in strategic account management, with a proven track record of operating at a senior level and managing complex, high value client accounts.
- Commercial awareness, understanding and experience driving business development initiatives in a professional services or similar environment.
- Proven experience in account management methodology.
- Sales campaign experience is an advantage.
- Excellent senior stakeholder management and communication skills.
- Proactive and effective at connecting the ‘dots’ and thinking laterally across services, accounts and sectors.
- Strong project management and organisational skills.
- Pursuit experience in a professional services environment.
- Good numeric understanding and attention to detail are essential.
- Ability to influence and work effectively at an individual and group level.
- CRM, Salesforce, Microsoft Tools experience.
Education (if blank, degree and/or field of study not specified):
- Degrees/Field of Study required: Not specified.
- Degrees/Field of Study preferred: Not specified.
Certifications (if blank, certifications not specified):
Required Skills:
- Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bid Proposals, Coaching and Feedback, Communication, Content Editing, Creative Design, Creativity, Customer Value Proposition (CVP), Data-Driven Insights, Data Storytelling, Embracing Change, Emotional Regulation, Empathy, Employee Value Proposition, Inclusion, Influence, Intellectual Curiosity, Learning Agility, National Sales Training, Negotiation Coaching, Negotiation Styles, Optimism {+ 18 more}
Optional Skills:
Desired Languages (If blank, desired languages not specified):
Travel Requirements:
Available for Work Visa Sponsorship?:
Government Clearance Required?:
How to Apply:
- Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!
- PwC will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please email us for more information.
General Conditions:
- Unlock your potential with PwC Ireland. We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
- Enjoy PwC’s perks: We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC.
- Being appreciated for being you: Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday.
- PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us. We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge.
- Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.
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