At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Role: Human Capital Manager (Employee Relations, Policy, Absence & Wellbeing Lead)
Location: Guernsey
Line of Service: Business Enablement
Grade: Manager
Contracted Hours per Week: 37.5
PwC Channel Islands Overview: At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results.
Job Summary: This role operates as a Human Capital (HC) Manager within the People Operations area of the wider People Pillar. As part of the People Operations team, this role will lead on Absence, Wellbeing, Employee Relations and People Policy, and will have oversight of other key areas within the employee lifecycle. This role interacts and collaborates with all other HC teams, such as HC Business Partners, Digital, Learning and Development, Talent Acquisition, HC Risk & Quality, and may lead on ad hoc strategic initiatives. Working and collaborating with other internal functions across our business enablement teams is expected.
Responsibilities: The key focus is on delivering high quality people solutions, in support of the People Strategy, aligned to the business areas and firm business strategy. Delivering on an annual cycle of key initiatives, as well as driving efficiencies by bringing together a strong HC knowledge base, and an innovative mindset. Working with the wider People Operations team to gain broad understanding of the function and leading the team to deliver great results. Responsibilities include:

• Manage Absence:
  • Manage Sickness Absence monitoring and processing
  • Manage Parental Leave
  • Manage Extended Leave and Remote Working
  • Develop a Wellbeing Strategy in collaboration with Wellbeing committee
  • Input into career coach training
  • Report on Absence in line with the firm’s risk and quality framework
• Manage Employee Relations (ER) and Policy:
  • Manage ER processes, ensuring the firm complies with local legislation as well as its own policies, and aligns with the network and other member firms as required.
  • Report on ER in line with the firm’s risk and quality framework
  • Ensure training and upskilling of Leaders to support ER processes
  • Manage the Employment Manual renewal
  • Oversee contractual updates, ensuring the firm remains compliant

Direct Reports: This role reports to: People Operations Lead
Reporting to this role: Senior Associate – Absence and Wellbeing
Senior Associate - ER, Policy & Process
Additionally, there is some supervision of virtual team members who provide administrative support through our external provider, TCS.

Eligibility / Qualification Required:

Qualifications & Certifications:

• CIPD Level 5 or above (or equivalent).

Skills & Experience Required:

Essential skills:

• Experience of managing employee relations and case management.
• Experience in the use and continuous development of HR technologies (e.g., Workday).
• Experience in coaching and managing coach development.
• Experience of developing and implementing Wellbeing strategy.
• Experience managing the employee lifecycle.
• Ability to handle pressure and manage conflicting demands.
• A professional and resourceful approach and an ability to build rapport at all levels.
• Understanding of employment laws and regulations in BCI.

Desirable skills:

• Experience in development and implementation of HR policy & programmes.
• Experience of relocating employees between different jurisdictions.
• Experience in designing and delivering learning and development relevant to the role, e.g., coach training.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional. The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Required Skills:

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Coaching and Feedback
• Communication
• Confidential Information Handling
• Conflict Resolution
• Coordinating Staff
• Creativity
• Data Quality
• Documentation Administration
• Embracing Change
• Emotional Regulation
• Empathy
• Employee Data Management
• Employee Engagement Strategies
• Employee Life Cycle
• Employee Relations
• Employee Terminations
• HR Software
• Human Resources (HR) Metrics
• Human Resources (HR) Policies
• Human Resources (HR) Service Delivery
• Human Resources (HR) Shared Services
• And 16 more related skills.

Travel Requirements:

Managing a cross-island team, this role may require travel between the islands and may occasionally require further travel.

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

How to Apply:

The job posting does not provide specific instructions on how to apply, including required documents, submission methods, or application values.

General Conditions:

No general conditions were specified in the job posting.
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