This is a Senior Associate position within the IFS - Information Technology (IT) Management level, specializing in Advisory services at PwC. Key responsibilities include: reviewing and validating ARR ticket information, identifying inconsistencies and coordinating ERV calls, interacting with clients to resolve queries and define next steps, updating documentation and recording progress in SNow AR Ticket, coordinating with Risk Managers, AppSec Architects, and NIS teams during the ticket lifecycle, and monitoring pending items, communications, and statuses according to SLOs. This role is crucial for managing and reviewing information technology processes within PwC, focusing on critical IT management and information security aspects.

Eligibility / Qualification Required:

• Experience in related roles (3–10 years).
• Excellent communication and customer service skills.
• Organization and ability to manage multiple simultaneous reviews.
• Knowledge of Information Security Policy, Application Readiness Standard, and Application Readiness processes.
• Analytical capability to evaluate controls, technical documentation, and complex data.
• Advanced English (oral and written).
• Experience documenting tasks in systems like ServiceNow.
• Understanding the importance of correct information management.
• Knowledge in information security and data protection.
• Correct management of information security.
• **Education:** No specific Degrees/Field of Study required or preferred.
• **Certifications:** Not specified.
• **Required Skills:** Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility.
• **Desired Languages:** Not specified.
• **Travel Requirements:** Not specified.
• **Available for Work Visa Sponsorship?** No.
• **Government Clearance Required?** No.

How to Apply:

• No specific application instructions, required documents, or submission method details were provided in the job description.

General Conditions:

All qualified individuals will be considered for employment at PwC regardless of ethnicity, creed, color, religion, nationality, age, disability, neurodiversity, sexual orientation, gender identity or expression, marital status, or any other condition protected by law. PwC is proud to be an inclusive organization and an equal opportunity employer.
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