At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
Overview: As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels. You will bridge multidisciplinary business areas and stakeholders, ensure adherence to business processes, and act as a point of escalation for delivery teams. Responsible for the budget, they strategically allocate funding and effectively communicate service benefits and performance. This role requires strategic oversight and a commitment to continuous improvement and service quality enhancement.

Key Responsibilities:

• Own the overall quality, performance, and delivery of assigned services
• Manage services that span multiple technologies and delivery models, including CoTs, SaaS, global platforms, and custom solutions
• Act as the primary point of escalation for delivery teams, resolving issues and ensuring service continuity
• Bridge multidisciplinary business areas, fostering alignment between technical teams and business stakeholders
• Ensure adherence to established business processes and governance standards
• Strategically manage service budgets, allocating funding to maximize value and efficiency
• Communicate service performance, benefits, and strategic direction to stakeholders at all levels
• Drive continuous improvement initiatives to enhance service quality, user experience, and operational efficiency
• Maintain strategic oversight of service lifecycle, ensuring alignment with organizational goals and evolving business needs

Eligibility / Qualification Required:

• 11+ years of experience - 6+ years of relevant experience
• Proven experience in service ownership or service management roles within complex IT environments
• Strong understanding of SaaS, CoT, and custom-built solutions
• Excellent stakeholder management and communication skills
• Demonstrated ability to manage budgets and articulate value propositions
• Commitment to service excellence and continuous improvement

Education:

• Degrees/Field of Study required: Not specified
• Degrees/Field of Study preferred: Not specified

Certifications:

• Not specified

Skills:

Required Skills:

• Accepting Feedback
• Active Listening
• Agile Methodology
• Analytical Thinking
• Business Case Development
• Business Process Improvement
• Change Control Processes
• Coaching and Feedback
• Communication
• Costing
• Creativity
• Embracing Change
• Emotional Regulation
• Empathy
• Inclusion
• Influence
• Intellectual Curiosity
• IT Project Lifecycle
• Kanban (Project Management)
• Learning Agility
• Optimism
• Plan of Action and Milestones (POA&M)
• Process Mapping
• Process Standardization
• {+ 31 more}

Desired Languages:

• Not specified

Additional Requirements:

• Travel Requirements: Not Specified
• Available for Work Visa Sponsorship: No
• Government Clearance Required: No

How to Apply:

Application instructions, required documents, and submission method are not specified in the provided text.

General Conditions:

General conditions are not specified in the provided text.
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