This position is for a Service Quality Consultant, available in Karachi, Sindh, Pakistan. This vital Service Quality Department role focuses on enhancing customer experience and driving service excellence within the General Services & Customer Support Group. Key responsibilities for the Service Quality Consultant include: conducting branch visits to evaluate service performance against established standards, serving as a Service Ambassador to support branches in delivering service excellence, identifying improvement areas in processes and policies to enhance customer experience, and supporting service quality initiatives and promoting best practices across branches. This role is crucial for improving customer experience and ensuring high service quality across all operations across Karachi, AJK, and Mansehra regions.
Eligibility / Qualification Required:
- Qualifications: Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
- Skills: Customer Centricity, Stakeholder Collaboration, Good Communication Skills, Governance.
- Experience: Minimum of 2 years of relevant working experience.
General Conditions:
No specific general conditions were mentioned in the provided job description.
How to Apply:
Application instructions are not explicitly provided in the job description. Please refer to the original source or contact the employer directly for details on how to submit your application.